TERMS AND CONDITIONS

General terms and Conditions

By accessing as well as ordering from LOVAFUR you agree to these terms and conditions. These terms and conditions apply to all agreements you reach with LOVAFUR. If you do not agree with them, you should not use and access this website. 

We are human, we sometimes make mistakes.  But when that happens we pledge to make it right in as short a time as possible.  Together, we can make the process of buying online as personal an interaction as possible.

Product Images

Please note that we have made every effort to render colours accurately. However, due to the display and colour capabilities of your computer monitor, the colour and/or representation might not be exactly the same as the actual item. If you are concerned about dyelot or matching, please contact us to discuss options.

Prices

All prices on LOVAFUR are given in Euro and include VAT. Shipping costs are not included in the price, but calculated as an extra charge. All prices are subject to change without notice. For orders shipped outside of the EU, all import taxes are the responsibility of the customer and may be calculated as an additional charge upon arriving in your country.

Payment

Payment for orders must be made at the time the order is placed.  If payment is not received, the order is not considered to be finalised and may not be able to be fulfilled.  Please note that our system does not remove product from our inventory until it is paid for.  This can result in the products you wanted being sold out once you return to pay for them. 

This is especially important for limited items.  If your payment does not go through, it is not final and you might lose your limited item.

Purchases

If the item you have ordered is out of stock, we will notify you by email.  You may choose a similar item, or ask for a refund.  We will refund your payment within 10 days of being advised that the item has become unavailable. 

Delivery

We strive to deliver your purchased items as soon as possible. All orders are processed within 2-3 working days of the transaction being complete. This means within 2 days of the funds being received.  Customized items may take longer and items which are not in stock, such as sock blockers.

All packages are sent with tracking. When your order is sent, you will receive a tracking number.  Tracked orders are insured against loss, damage, or missing items.

Return and Exchange

LOVAFUR does not accept returns.